Managed IT & Support

Technical

Providing your organisation with a safe, secure and modern IT environment.

In the increasingly fast-paced and complex world of technology, our 40 years' infrastructure, heritage and expertise ideally positions us to deliver a comprehensive range of managed services and IT support to organisations across Scotland and the UK.

A Microsoft Solutions partner and Cyber Essentials accredited, it’s this expertise that our managed IT services customers benefit from on a daily basis.

Our managed IT options include service desk support for specific elements of your infrastructure through to a fully managed service, where our accredited consultants become an extension of your IT team. Read more about the pros and cons of a managed IT service here.

With Kick’s fully managed IT service you can expect outstanding IT support and access to a wide range of leading technology providers, providing your organisation with 24/7 x 365 support, layered cyber security solutions, cloud services, datacentre, back up, disaster recovery and equipment.

Delivered by our Technical division, your appointed account manager will work closely with you to deliver the technology that your organisation needs today and the roadmap to evolve your needs for the future.

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What to expect from Managed IT and Support

24/7 Support

With proactive monitoring and options for 24/7 help desk support.

Robust cyber security

Multi-layered security with firewalls, antivirus, multi-factor authentication and email and network protection.

Modern infrastructure

Peace of mind from having modern, agile, and secure IT infrastructure in place.

Trusted by our customers

We measure customer satisfaction, achieving a 4.9/5 rating from over 2,000 customer reviews.

Expertise and experience

Access over 300 years combined experience from our managed IT team's support and consultancy services.

Your accredited IT partner

We’re a Microsoft Gold, SolarWind Elite and Citrix Silver Partner and Cyber Essentials accredited.

Look after your environment

From security, to monitoring, future proofing and more, we look after all your IT needs. You can expect access to leading global IT partners and their products, consistent monthly costs, remote monitoring on a 24/7 basis, established SLAs, trusted IT support, with 24/7 x 365 options available

Common Questions

Why use a managed IT service provider?

A managed service provider, like ourselves here at Kick, has multiple benefits and can be used as an accompaniment or alternative to internal IT staff.

Here's what you can expect:

Access to leading global IT partners to access a wide range of products
Consistency with agreed monthly cost for services
Remote monitoring on a 24/7 basis
SLAs established around service expectations and guarantees
Provide confidence to customers in the security of their network
Customer support, often available 24/7 365

Do you offer disaster recovery/business continuity plans?

Yes, the team here at Kick having been working with customers for almost 40 years to protect, back up and secure their IT environments and provide them with the confidence that if disaster strikes they’ll be able to get their essential IT systems back up and running with minimal disruption and essential data recovered. So no matter what happens in your business, you have business continuity plans in place to continue as business as normal.

What's included in your managed IT service?

Alongside a dedicated account manager to keep your IT requirements on track you can expect: