Microsoft Power Platform

Power Virtual Agents

Take your customer service to the next level with intelligent chatbots built in minutes.

Elevate Customer Service with Power Virtual Agents

 

Build AI Chatbots Effortlessly

Power Virtual Agents offers a groundbreaking way to support your customer-facing teams. Create adaptable AI chatbots with no coding required, ready to engage through natural language in hours, not days.

Accessible to Everyone

This platform breaks down barriers, allowing customer service professionals to directly create and refine chatbots. Say goodbye to the complexity of conversational AI, and hello to a user-friendly solution that doesn’t overload your IT team.

Automate Common Enquiries

Automate responses to frequent customer or staff issues, freeing up time for more complex challenges. Power Virtual Agents maintains personalised service, ensuring every interaction feels tailored and responsive.

Streamline Customer Interactions

Integrate intelligent chatbots to balance efficiency with personalisation. Improve response times, manage enquiries effectively, and elevate overall customer satisfaction without sacrificing the human touch.

Transform Your Customer Engagement

Discover the simplicity and power of Power Virtual Agents. Let these intelligent chatbots take your customer service to the next level, allowing your team to focus on high-value interactions.

Contact us to explore how Power Virtual Agents can revolutionise your approach to customer engagement.

 

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What to expect from Power Virtual Agents

Simple to develop

With a guided, no-code graphical interface, enabling your team to easily develop custom bots, regardless of their level of coding knowledge. Novel and intuitive, the platform puts your experts behind the wheel, letting them create the solution customers need.

Empower with AI

Power Virtual Agents enables the chatbots themselves to take action based on AI. Using a series of pre-built connectors, you can build custom workflows and complex scenarios for your bots to follow, empowering them to complete tasks on behalf of users.

Performance Analytics

You can measure which chatbot topics are popular and spot areas that need improvement. With the help of detailed data insights based on powerful metrics, you can continuously adjust your bots to boost their performance

Power with Azure

You can push the limits of Power Virtual Agents even further when you integrate the platform with Azure. The dedicated Azure Bot Service enables you to extend the functionalities of your chatbots by setting up advanced custom scenarios. What’s more, by tapping into Azure’s Bot Framework, you can take advantage of cognitive services such as speech, as well as dozens of pre-built chatbots.

Power your customer service

Much like other Microsoft solutions, Power Virtual Agents integrates seamlessly with the rest of the company’s offering, including other products in the Power Platform, as well as Office 365, Dynamics 365, and Azure. Dynamics 365 Customer Service Insights, in particular, is a perfect companion to Power Virtual Agents; combined, the two systems provide a comprehensive view of all your customer service operations, allowing you to automate trending or time-consuming topics.

Common questions

There's lots of examples, from the generic uses that can benefit most businesses to more niche examples. Here's a selection of how Power Virtual Agents can benefit your business from a customer perspective::

  • Support online customer service by answering common customer issues automatically
  • Ensure your people are freed up to resolve the more important, higher value customer issues
  • Drive customer satisfaction and net promoter score with quicker issue resolution
  • Access easy to use dashboards with all your Virtual Agents insights and results on one, accessible place

Power Virtual Agents currently costs £754.10 per month for 2,000 sessions. Alternatively, you can sign up for the free version and browse the platform functionalities. Contact us for more details

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Why Kick for Microsoft Power Platform?

 

We are dedicated to sharing our expertise with companies from across the UK. Our team can answer all of your Power Platform questions and advise on the best solution for your organisation.

If you want to learn more about what the products in Microsoft’s Power Platform can do for you, get in touch with our Dynamics team. With over 300 years combined experience delivering transformational Microsoft solutions and accreditation's including Microsoft Gold and Silver, you can trust in our expertise - we’re here to help.

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